AAA Cooper Transportation

Job Information

AAA Cooper Transportation Technical Support Administrator II in Dothan, Alabama

AAA Cooper Transportation, founded in 1955, is an asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs.

As a full-time AAA Cooper Transportation employee, you will enjoy benefits such as:

  • Health, Dental and Vision Insurance

  • Health Savings Account contributions

  • 401k with company match

  • Company paid life insurance

  • Long Term Disability

  • Dependent Life Insurance

  • Accidental Death & Dismemberment Insurance

  • Wellness programs

  • Paid Holidays

  • Paid vacation

  • Weekly direct payroll deposits

  • Tuition Reimbursement Program

  • Employee Assistance Program

Position Summary

The Technical Support Administrator II is responsible for maintenance and support of all information systems services from a client endpoint and server system scope. This includes individual client incident management and resolution, system incident management and resolution as assigned, server administration and virtual client / server application delivery service administration. Additional responsibilities include backup / recovery services, high availability, disaster recovery maintenance and incident response, and clear professional documentation.

Essential Duties and Responsibilities (include the following. Other duties may be assigned.)

Maintenance and support of endpoint client machines and services, including cloud and on-premises services. Maintenance and support of systems infrastructure as assigned, including hardware infrastructure, VMware virtual machines, Microsoft Windows servers, and Citrix XenApp.

Collaborate with network and system administrators to identify performance, capacity needs, and resiliency particularly as these relate to endpoint client machines and services.

Collaborate with IT staff in the evaluation of new software and hardware systems.

iSeries support and troubleshooting (including printer and application-level support)

Help design and manage the information systems backup / recovery and disaster recovery plans for the enterprise.

Ability to administer and maintain 3rd party solutions as it relates to the operation and support of the enterprise.

Management of IT Assets: endpoint, server, and network equipment.

Security patching of endpoint devices and ensuring equipment is at proper security levels


To perform the job successfully, an individual should demonstrate the following competencies:

Business Acumen - Understand business implications of decisions; Demonstrates knowledge of market and competition and how emerging information technologies support business strategy and impact the industry in general.

Professional Development - Maintains up-to-date knowledge of available and emerging Information Systems technologies through professional reading, and training.

Conflict Resolution - Encourages open communications; Confronts difficult situations; Maintains objectivity; Keeps emotions under control; Uses negotiations skills to resolve conflicts.

Impact & Influence - Pursues and wins support for ideas; Displays ability to influence key decision-makers; Works with interdepartmental administrative staff to ensure performance and reliability service levels are maintained; Seeks win-win solutions to conflict.

Relationship Building - Builds rapport up, down and across the organization; Establishes collaborative relationships to achieve objectives; Develops network of professional contacts; Displays empathy and tolerates diverse viewpoints.